Membership Services Manager

Detail

　　【Job Description】
　　　The Membership Services Manager is responsible for managing the entire membership lifecycle, ensuring an exceptional experience for members through engagement and operational excellence.
　　　Key duties include:
　　　　 - Handling prospecting support, onboarding new members, driving engagement, and managing renewals and retention.
　　　　 - Maintaining the CRM database, ensuring data hygiene, and managing membership records.
　　　　 - Coordinating invoices, payment follow-ups, and reconciling membership status.
　　　　 - Producing analytics on new joins, churn, and engagement metrics to inform strategy.
　　　　 - Drafting member communications, managing benefits for Exclusive Tier Members, and overseeing sponsorship and participation for signature events.

　　【Qualification】
　　　 - Bachelor’s degree in Business, Communications, Marketing, International Relations, or a related field.
　　　 - 5+ years of experience in membership, customer success, account management, or chamber operations.
　　　 - Excellent written and verbal communication skills in both English and Thai.
　　　 - Proficiency in CRM/membership databases and Microsoft Office (specifically Excel, Word, and PowerPoint).
　　　 - Strong interpersonal skills for engaging with senior stakeholders and a service-oriented mindset.

　　【Allowance & Benefit】
　　　 - Annual Leave
　　　 - Provident fund
　　　 - Health Insurance

　　【Working Hour】
　　　Mon - Fri (8:00 – 16:30)