Senior Sales Support Officer

Detail

【Job Description】
• Provide administrative support to the sales team to optimize daily operations.
• Oversee and ensure the accuracy of the end-to-end sales administration process, from quotation and system data entry to delivery.
• Prepare and manage sales-related documents (e.g., quotations, customer's PO, Memos and other related documents).
• Collaborate with cross-functional teams (Admin, Service, Marketing, and Accounting) to improve and enhance overall efficiency.
• Handle internal inquiries, follow up on pending tasks, and provide excellent operational support.
• Assist in preparing data-driven reports, analytical reports and presentations for sales team.
• Identify operational bottlenecks in current sales support workflows and initiate standard operating procedures (SOPs) or other tools to reduce document processing time.
• Other tasks as assigned by the Manager/Supervisor.

【Qualification】
• Bachelor's Degree in Business Administration (B.B.A.) majoring in Management or related field.
• Experience 3–5 years of experience in sales support, sales administration, or customer service.
• Solid experience in handling full-cycle sales administration with strong data tracking and analytical skills.
• Software Proficiency:Microsoft Office: Proficiency in standard Microsoft Office
• Excel (Core functions, Advanced formulas, sorting, filtering and charts)
- Word
- PowerPoint
- Outlook
- Calendar
• Tools: Ability to use
- LINE
- Microsoft Teams or Zoom or other corporate communication platforms
- Standard office machinery (for copying, scanning, and printing documents)
• Technical Skills:
Accuracy & Order Management:
- High level of data entry accuracy and attention to detail in inputting system data to reserve specific product models, quantities, and pricing.
- Proven ability to issue documents and process smoothly and efficiently to relevant departments, ensuring minimal errors.
• Analytical & Data:
- Strong data tracking, reporting, and analytical skills.
- Proven ability to translate raw sales metrics into structured performance summaries or dashboards.
• Communication:
• Excellent communication and interpersonal skills to coordinate effectively across internal departments (Sales, Admin, Service and Accounting) and external parties such as customers.
• Soft Skills and Attributes:
- Strong service-minded, proactive, and problem-solving skills.
- Ability to manage time efficiently, multi-task in a fast-paced environment, and work under pressure to meet tight deadlines.

【Allowance & Benefit】
- Social security
- Annual bonus
- Overtime pay (OT)
- Employee uniform
- Diligence allowance
- Special incentive for diligent and consistent attendance
- Financial assistance for various occasions
- Travel and expense support (allowance, fuel cost, transportation, or accommodation depending on job position)
- Annual salary increment

【Working Hour】
Working days: Monday - Friday
Working hours: 08:30 - 17:30