Assistant CS Manager - Cross Border (Freight Forwarder)

Detail

【Job Description】
- Supervise and manage Customer Service operations for Cross Border transportation and related logistics services.
- Manage Key Account customers and act as the main escalation point for complex operational issues and customer complaints.
- Monitor cross-border shipments to ensure timely delivery, accurate documentation, and compliance with customer and operational requirements.
- Coordinate with customers, overseas offices/agents, Transport, Customs, Warehouse, Sales, and other relevant departments.
- Review quotations, transportation costs, shipment charges, and related billing documents.
- Monitor team workload, service quality, outstanding cases, and operational KPIs.
- Analyze recurring service issues and coordinate corrective and preventive actions.
- Coach, develop, and evaluate Customer Service team members.
- Support the Manager in budgeting, manpower planning, process improvement, and departmental projects.
- Prepare operational reports and provide service performance updates to management.

【Qualification】
- Male/Female, Age 35-40 Year
- Bachelor’s degree in Logistics, International Business, Supply Chain Management, Business Administration, or related fields.
- Minimum 5–7 years of experience in Logistics, Cross Border Transportation, Freight Forwarding, Import/Export, or Customer Service.
- Minimum 2–3 years of supervisory or team management experience.
- Strong knowledge of Cross Border transportation, Import/Export documentation, and customs-related processes.
- Experience in handling Key Accounts, complex logistics operations, and customer escalation.
- Good knowledge of transportation costs, quotation, billing, and operational performance management.
- Good command of English in speaking, reading, and writing.
- Strong leadership, communication, negotiation, analytical, and problem-solving skills.
- Service-minded, proactive, responsible, and able to work effectively under pressure.

【Allowance & Benefit】
-Provident Fund – 5%
-Annual Health Check-up
-Group Medical Insurance covering OPD, IPD, and Accident
-Group Life Insurance
-Company Holidays – approximately 19–20 days per year
-Performance and Company-results-based Bonus
-Company Uniform
-Annual Leave starting from 6 days after one year of service, increasing up to 12 days
-Annual Salary Review
-English Language Allowance: THB 1,000–4,000, depending on TOEIC score
-Japanese Language Allowance: THB 1,000–6,000, depending on JLPT level

【Working Hour】
Monday–Friday: 08:30–17:30 hrs.
Saturday: 08:30–12:00 hrs. (Every Saturday on probation)
After probation according to the Company’s working arrangement or assigned schedule.