GENERAL MANAGER (GM) /Shopping Mall Business — Phuket, Thailand

Detail

【Job Description】
-Operations Management
Oversee full mall operations: cost control, facilities, utilities, cleanliness, security, and building safety
Ensure emergency preparedness and readiness during tourist-peak and monsoon seasons
-Financial Management
Prepare and control annual budgets and operating expenses
Manage utility costs, rental collections, and revenue performance
-Tenant & Customer Relations
Serve as the primary point of contact for tenants; resolve issues and maintain strong relationships
Ensure high service standards across a diverse mix of local and international tenants
-Human Resources
Recruit, manage, and develop mall operations staff
Build a motivated, service-oriented team culture
-Government & Public Relations
Liaise with local authorities (Phuket Provincial Office, Tourism Authority of Thailand, etc.)
Represent the company in public and community engagements
-Administration & Project Oversight
-Manage procurement, inventory, and administrative functions
-Oversee renovation/fit-out projects and support leasing initiatives

【Qualification】
- Bachelor's/Master's in Business Administration or Management
- 10+ years in shopping mall / property / retail operations management, with at least 3-5 years in a senior/GM-level role
- Fluent English (mandatory) — will manage international tenants and tourists
- Budgeting & financial control, tenant relationship management, crisis/problem-solving, negotiation, team leadership
- Hands-on, decisive, comfortable working independently at a remote site, strong stakeholder management
- Must be willing to relocate/reside full-time in Phuket
- Prior experience in tourism-driven retail/hospitality-adjacent properties; existing network with Phuket local authorities

【Allowance & Benefit】
- Group Health Insurance
- Provident Fund
- 5-Day Workweek (Saturday & Sunday off)
- Extra Public Holidays (Above statutory minimum)
- Annual Leave (Starting at 10 days, increasing with tenure)
- Annual Merit Increase
- Performance-based Bonus (2 to 3 months)

【Working Hour】
Mon-Fri 9.00-18.00