Technical Service Staff or Supervisor

Detail

【Job Description】
A. Technical Customer Support
1. Handle technical inquiries and provide technical support to customers through on-site visits, telephone, e-mail, and video conferences, especially for overseas customers.
2. Analyze and troubleshoot technical problems related to product application, molding processes,machines, equipment, and production conditions.
3. Visit customer sites to investigate technical problems, conduct trials, and provide technical recommendations as required.
4. Collect and analyze technical information, including product specifications, process conditions, molding conditions, machine settings, and test results.
5. Prepare Technical Reports, Customer Visit Reports, Troubleshooting Reports, and Trial Reports with clear findings, root causes, corrective actions, and results.
6. Follow up with customers after technical support to confirm the effectiveness of corrective actions and ensure customer satisfaction.
7. Coordinate with Technical, QC, R2B, Production, and other relevant departments to resolve complex customer technical issues.
B. Molding & Process Optimization
8. Optimize molding conditions according to product requirements, customer specifications, machine capabilities, and production conditions.
9. Provide technical recommendations regarding machine settings, facilities, equipment, and process parameters to achieve the required product quality.
10. Analyze and improve customer processes to reduce scrap, defects, cycle time, and production costs.
11. Conduct trials and evaluate alternative process conditions to identify the most suitable and efficient operating conditions.
12. Support customers in product trials, test runs, machine trials, and new product evaluations.
13. Establish and maintain technical knowledge and databases, including molding conditions,troubleshooting cases, technical solutions, and best practices.
C. New Business & New Product Development
14. Identify and develop new business opportunities based on customer needs, technical problems, market trends, and new applications.
15. Collect and analyze customer requirements and translate them into potential new products,applications, or business opportunities.
16. Support the development of new products and new applications in cooperation with R2B, Technical, QC, and other relevant functions.
17. Coordinate sample preparation, product trials, testing, evaluation, and technical approval with customers.
18. Follow up on new product and new business projects from initial concept through trial, evaluation, and commercialization.
19. Provide technical support to the Sales team during customer presentations, product proposals,and business negotiations.
20. Monitor market trends, customer requirements, competitors, and new technologies to identify opportunities for product and business development.
D. Customer & Internal Coordination
21. Act as a key technical contact person between the company and customers.
22. Work closely with Sales to provide accurate and appropriate technical information for customer proposals and business development.
23. Coordinate with R2B on new product development, new applications, and commercialization projects.
24. Coordinate with Technical, Production, QC, and other functions to resolve customer quality and process issues.
25. Monitor and report the status of customer technical issues, trials, improvement projects, and new business opportunities to the supervisor/manager.
26. Build and maintain strong customer relationships through professional and responsive technical service.

【Qualification】
- Male or Female
- Fresh graduates are welcome
- Bachelor's degree or higher in Polymer Engineering, Plastics Engineering, Chemical
- Engineering, Mechanical Engineering, Industrial Engineering, or other related fields.
- Experience in Technical Service, Technical Sales, Application Engineering, Process Engineering,
- Molding, Product Development, or a related field.
- Experience in foam, plastics, polymers, or molding processes is highly preferred
- Ability to use Microsoft Office
- Able to work at Bangkok office:
- Good Command in English particularly for technical communication with overseas customers.

【Allowance & Benefit】
- House Allowance
- Lunch Allowance
- OT Food Allowance
- Group Health Insurance
- Life Insurance
- Dental Allowance 3,000 THB per year
- Provident Fund 3%
- Working service 5-year allowance got special bonus 1 month
- 5 days working Monday – Friday (08.30am-17.30pm)
- Other allowance follow company regulation

【Working Hour】
Monday–Friday, 8:30 a.m.–5:30 p.m., or according to
the company& work schedule.