E-Commerce Operations Leader (Retail business /BTS Siam)

Detail

【Job Description】
1.E-Commerce Platform & Store Management
-Manage and update product listings, descriptions, and high-quality images across key e-commerce platforms (Shopee, Lazada, etc.).
-Decorate and refresh online shop front layouts and visual merchandising (VMD) according to brand guidelines and campaigns.
-Set up and monitor commercial execution including promotions, pricing updates, and seasonal sales launches.
2.Order Processing, Inventory Control & Operations
-Report daily order fulfillment data and operational metrics to external logistics/outsourcing partners.
-Coordinate closely with internal teams to manage stock control, stock allocation, and timely inventory replenishment.
-Handle product return processing, replacement requests, and status updates within the ERP system.
3.Customer Service & Live Chat Support
-Respond promptly and professionally to customer inquiries, chat messages, and support tickets to maintain high customer satisfaction.
4.Sales Analysis & Performance Reporting Compile and analyze daily and weekly reports covering sales performance, inventory turnover, and product-level results.
-Utilize data insights to recommend stock adjustments, promotional optimization, and operational workflow improvements.
5.Supplier & External Partner Coordination
-Contact, coordinate, and maintain effective communication with external suppliers, logistics vendors, and service providers.
6.Other Duties
-Perform other e-commerce operational tasks and projects as assigned by the supervisor.

【Qualification】
-Education Bachelor's Degree in Business Administration, ECommerce, Marketing, Information Systems, or a related field.
-Experience 2–5 years of hands-on experience in e-commerce platform management and online store operations.
-Experience with major Southeast Asian marketplaces (Shopee, Lazada) is highly preferable.
-Proficient in EC operations, product listing, inventory management, and supplier coordination.
-Computer literacy with working knowledge of Canva and Adobe Photoshop for basic image editing.
-Hands-on experience operating ERP systems and e-commerce backend management tools.
-Work Style Hands-on mindset, proactive work ethic, strong attention to detail, and ability to take ownership of tasks.
-Language Skills Professional communication level in English is required.
-Proficiency in Japanese is an advantage

【Allowance & Benefit】
-Social Security
-Transportation Allowance 2,000
-Bonus

【Working Hour】
Monday – Friday, 9:00 AM – 18:00