Chinese-Speaking Customer Service / AYUTTHAYA

Detail

【Job Description】
- Communicate with Chinese-speaking customers regarding orders, product requirements, and delivery schedules.
- Receive and verify POs and coordinate with Sales, Planning, Production, Quality, Engineering, and Logistics for smooth order processing and on-time delivery.
- Monitor production, delivery, forecasts, and order changes, and provide customers with timely updates.
- Prepare and manage customer documents, reports, and shipping-related documents.
- Coordinate and translate business/technical information between Chinese customers and internal teams, including product specifications and drawings.
- Follow up on customer requests, complaints, and issues with relevant departments.
- Maintain good customer relationships and provide professional customer service.
- Perform other duties as assigned.

【Qualification】
- Good command of Chinese (Mandarin) in speaking, reading, and writing.
- Good English communication skills.
- Bachelor’s degree in Business Administration, International Business, Chinese, or related fields.
- 1–3 years of experience in Customer Service, Sales Coordinator, Sales Support, or related roles is preferred.
- Experience in manufacturing or industrial companies is an advantage.
- Basic knowledge of part numbers, drawings, specifications, quantities, and delivery schedules is an advantage.
- Good communication, coordination, follow-up, and problem-solving skills.
- Good Microsoft Office / Excel skills.
- Responsible, organized, and detail-oriented.
- Able to work under pressure and meet deadlines.
- Fresh graduates with strong Chinese and English skills may also be considered.

【Allowance & Benefit】
- Monthly Attendance Allowance
- Annual Attendance Allowance
- Long Service Award
- Free Meal
- Shuttle Bus Transportation (Ayutthaya, Rojana, Bang Pa-in, Phra In, Golf Mansion, and Rangsit routes)
- Provident Fund
- Medical Expenses (up to THB 10,000/year)
- Group Life & Accident Insurance
- Bereavement Allowance (family loss assistance)
- Personal Leave
- Annual Leave
*Details to be discussed during the recruitment process.

【Working Hour】
Mon-Fri (8:00-17:00)