Technical Service Supervisor/BTS:Asoke

Detail

【Job Description】
A. Technical Customer Support
1. Handle technical inquiries and provide technical support to customers through on-site visits,telephone, e-mail, and video conferences, especially for overseas customers.
2. Analyze and troubleshoot technical problems related to product application, molding processes,machines, equipment, and production conditions.
3. Visit customer sites to investigate technical problems, conduct trials, and provide technicalrecommendations as required.
4. Collect and analyze technical information, including product specifications, process conditions,molding conditions, machine settings, and test results.
5. Prepare Technical Reports, Customer Visit Reports, Troubleshooting Reports, and Trial Reports with clear findings, root causes, corrective actions, and results.
6. Follow up with customers after technical support to confirm the effectiveness of corrective actionsand ensure customer satisfaction.
7. Coordinate with Technical, QC, R2B, Production, and other relevant departments to resolvecomplex customer technical issues.

B. Molding & Process Optimization
8. Optimize molding conditions according to product requirements, customer specifications,machine capabilities, and production conditions.
9. Provide technical recommendations regarding machine settings, facilities, equipment, andprocess parameters to achieve the required product quality.
10. Analyze and improve customer processes to reduce scrap, defects, cycle time, and production costs.
11. Conduct trials and evaluate alternative process conditions to identify the most suitable and efficient operating conditions.
12. Support customers in product trials, test runs, machine trials, and new product evaluations.
13. Establish and maintain technical knowledge and databases, including molding conditions,troubleshooting cases, technical solutions, and best practices.

C. New Business & New Product Development
14. Identify and develop new business opportunities based on customer needs, technical problems, market trends, and new applications.
15. Collect and analyze customer requirements and translate them into potential new products,applications, or business opportunities.
16. Support the development of new products and new applications in cooperation with R2B, Technical, QC, and other relevant functions.
17. Coordinate sample preparation, product trials, testing, evaluation, and technical approval with customers.
18. Follow up on new product and new business projects from initial concept through trial, evaluation,and commercialization.
19. Provide technical support to the Sales team during customer presentations, product proposals,and business negotiations.
20. Monitor market trends, customer requirements, competitors, and new technologies to identify opportunities for product and business development.

D. Customer & Internal Coordination
21. Act as a key technical contact person between the company and customers.
22. Work closely with Sales to provide accurate and appropriate technical information for customer proposals and business development.
23. Coordinate with R2B on new product development, new applications, and commercialization projects.
24. Coordinate with Technical, Production, QC, and other functions to resolve customer quality and process issues.
25. Monitor and report the status of customer technical issues, trials, improvement projects, and new business opportunities to the supervisor/manager.
26. Build and maintain strong customer relationships through professional and responsive technical service.

【Qualification】
- Male or Female
- Bachelor;s degree or higher in Mechanical Engineering, Polymer Engineering, Plastics Engineering, Chemical Engineering, Industrial Engineering, or other related fields.
- Experience in Technical Service, Technical Sales, Application Engineering, Process Engineering, Molding, Product Development, or a related field.
- Experience in foam, plastics, polymers, or molding processes is highly preferred
- Ability to use Microsoft Office
- Good Command in English particularly for technical communication with overseas customers.
Other requirement
- Willingness and ability to travel for customer site visits and technical support.
- Good skills in technical report writing and presentation.
- Good command of Microsoft Office, particularly Excel and PowerPoint.
- Strong analytical and problem-solving skills.
- Able to work effectively with cross-functional and international teams.

【Allowance & Benefit】
- Monthly Housing Allowance: THB 2,700 per month
- Daily Lunch Allowance: THB 70 per working day
- OT Meal Allowance: THB 50 per day when working overtime for 2 hours or more
- Diligence Allowance: THB 600 / 800 / 1,200 per month, subject to company criteria
- Long-Service Award: THB 20,000 or equivalent to one month's base salary for every 5 years of service, subject to company policy
- Dental Benefit: Up to THB 3,000 per year
- Group Health Insurance: OPD and IPD coverage according to the insurance plan
- Monthly Gift Voucher: THB 200 per month
- Life Insurance: Group life insurance coverage
- Provident Fund (PVD): 3% contribution
- Other Benefits and Allowances: In accordance with company policy
Additional Benefits
- Annual Outing / Company Trip
- Annual Bonus
- Annual Salary Adjustment
- Annual Leave: Up to 15 days per year
- Unused Annual Leave: Unused annual leave will be paid in account in January of the following year, subject to company policy.

【Working Hour】
- Monday–Friday, 8:30 a.m.–5:30 p.m